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Dell Laptop Stuck On Dell Screen Troubleshooting Guide

If your Dell laptop is stuck on the Dell screen, don’t worry. There are several reasons why this can happen, but there are also several solutions that you can try yourself before seeking professional help.

In this troubleshooting guide, we will go through the possible causes and solutions step by step to get your Dell laptop up and running again.

Dell is a popular brand when it comes to laptops. However, even the best laptops can experience issues. One of the most common issues that Dell laptop users encounter is when their laptop gets stuck on the Dell screen at boot up. This can happen for several reasons, including hardware and software issues.

If you are encountering this problem, don’t panic. There are several things you can do to resolve this issue on your own. This guide will walk you through how to troubleshoot your Dell laptop stuck on Dell screen problem.

Check Power and Accessories

The first step in resolving any issue is to check the basics. Even small things can cause big issues at times. Make sure that your Dell laptop is receiving the proper power supply. Check that the power cable is plugged in correctly and that the battery is fully charged. If you have accessories plugged into your laptop, unplug them and try to restart the laptop again.

If none of these steps work, try removing the battery and attaching your laptop to the power adapter instead. Then try turning your laptop back on.

Unplug External Devices

If your Dell laptop is still stuck on the Dell screen, try unplugging any external devices that are attached to the laptop. This includes USB drives, external hard drives, printers, and other peripherals. Restart your laptop and check if the issue has been fixed.

Reset BIOS

The Basic Input/Output System (BIOS) is a program that runs on your computer’s motherboard. It controls the communication between your operating system and the computer hardware. If there is an issue with the BIOS settings, it can cause your Dell laptop to get stuck on the Dell screen.

To reset BIOS to its default settings, take the following steps:

  1. Turn off your laptop and unplug it from the power source.
  2. Remove the battery from the laptop.
  3. Press and hold the power button for 15 seconds.
  4. Put the battery back in place and turn on your laptop.

Check Hard Drive

If your laptop is still stuck on the Dell screen, it could be due to a hard drive issue. In this case, you will need to check if the hard drive of your Dell laptop is functioning correctly.

To check this, you can run the diagnostic tool on your Dell laptop. Here’s how to do it:

  1. Turn on your Dell laptop.
  2. When the Dell logo appears, press the F12 key repeatedly until the Boot menu appears.
  3. Select “Diagnostics” from the boot menu and hit the Enter key.
  4. Choose the diagnostic test you wish to run and follow the instructions.

This test will check your hard drive and will give you an error code if there are any issues found.

Check RAM

If the above solutions do not work, it could be due to a faulty RAM. If your Dell laptop is stuck on the Dell screen, it may indicate a problem with RAM.

To check if the RAM is functioning correctly, remove the RAM from the memory slot and try booting your laptop without it. If your Dell laptop boots up properly without the RAM, it’s time to replace the faulty RAM.

Update BIOS

If none of the solutions above have worked, try updating your Dell laptop’s BIOS. This should only be done if you have tried all the other solutions first. Updating your BIOS can fix any bugs or issues in previous versions of the BIOS.

To update your BIOS, first, locate your Dell laptop’s BIOS version. Here’s how to do it:

  1. Open the Run dialog box by pressing the Windows key + R.
  2. Type “msinfo32” and press Enter.
  3. Expand “Components” and click on “Firmware”.
  4. You will see the BIOS version on the right side.

Once you have found your BIOS version, go to the Dell website to check if there is an update available. Follow the instructions given by the website to update your BIOS.

Reinstall Operating System

If none of the solutions above work, you can try reinstalling your operating system. This will wipe all the data from your Dell laptop, so make sure to back up any important files before proceeding with this option.

To reinstall your operating system, you will need to have a bootable USB drive or CD/DVD. Insert the media and follow the instructions given by the operating system installation wizard.


If your Dell laptop is stuck on the Dell screen, it can be frustrating. However, by following the steps outlined above, you will be able to troubleshoot and resolve the issue on your own.

Remember, the most common reasons for the Dell laptop to get stuck on the Dell screen are due to hardware and software issues. If all else fails, it’s best to seek professional help.

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